Answered By: Lina (Support Adviser)
Last Updated: Jun 14, 2017     Views: 5847

If you have already registered with Password Manager:

1) Go to

2) Enter your username and the verification code as instructed

3) Click 'Forgot My Password'

4) Answer the security questions you set up previously

5) Choose a new password - this cannot be something you have used previously and must be 6-13 characters long.

If you have not registered with Password Manager or cannot remember the answers to your security questions, you will need to obtain a passcode from us. To do so:

· Submit an online enquiry, call us on 01245 686600, or ask at the Library Help Desk

· Provide your full name, student ID number, username, and date of birth

You can find more detailed instructions in the Password Manager guide.

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