Answered By: Lina (Support Adviser)
Last Updated: Nov 10, 2016     Views: 293

If you try more than five times to log on then the  e:Vision  software will lock you out.

This maybe because you are using an incorrect password  or your password has expired.

Already registered with Password Manager

1) Go to

2) Enter your username and the verification code as instructed

3) Click 'Forgot My Password'

4) Answer the security questions you set up previously

5) Choose a new password - this cannot be something you have used previously and must be 6-13 characters long.

Not registered with Password Manager

If you have not set up Password Manager  or cannot remember the answers to your security questions,

Please  obtain a passcode from  the Library

Contact Us

· Submit an online enquiry, call us on 01245 686600, or ask at the Library Help Desk

· Provide your full name, student ID number, username, and date of birth

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