Currently, there are two versions of Refworks in action. 'Legacy' and 'New'. At present, the University Library is currently using 'Legacy', with an intent to move towards 'New' next year.
In the meantime, you will need to continue using the 'Legacy' version of Refworks. If you have selected 'New' you will need to revert to 'Legacy'.
To do this, you will need to delete the 'cookies' on your computer. The following links can tell you how: